Are you having a problem installing FaxAmatic? If you are, read the rest of this document. If you are still having a problem, email us at https://www.electrasoft.com/email.htm, or call us at 281-499-8246 and we at ElectraSoft will help you:-) FaxAmatic Installation Installing or reinstalling FaxAmatic: If reinstalling go to [My Computer], [Printers] and be sure that the [ElectraSoft Convert to Fax] is not your default print driver. If reinstalling in Windows 95/98/ME, you may need to go to [My Computer], [Printers] and delete [ElectraSoft Print to Fax]. Be sure to get the newest version from our www-page. If FaxAmatic is or has been running, shut down and restart the computer because you can not reinstall or modify a file that; is in use, is running, and in some cases if it has been running earlier. When rebooting, be sure you do not start any apps or programs. Be sure that FaxAmatic and associated files are not running or in use, and that FaxAmatic is not running as a service. If you are installing on NT and you have [RAS], [Proxy Server], [Exchange Server], [all Backoffice Services], [wingate], and/or any other Services that may be reserving resources and/or the modem running as a service, go to [Services] in the [Control Panel] and disable/Stop them. After installation re-enable any services that you disable now. Be sure to log on as the administrator. Be sure that FaxAmatic has full read/write access. Be sure the time and date are the same on all computers on the network. To install FaxAmatic on Windows 95/98/ME/NT4/2000/2003/XP, use [Start], [Run], [Browse] and browse to the directory where you unzipped FaxAmatic and select faxasx.exe. Do not run faxasx.exe in any way other than the way just described. Install or reinstalling FaxAmatic without any programs running in the background. Be sure that, not even, FaxAmatic is running in the background. Be sure that the FaxAmatic faxasx.exe has read/write access to the HardDrive and all files. Otherwise some files may not get copied or modified. Re-boot immediately after installing. The install instructions are in the faxasx.exe. Be very careful when asked for this computer's HardDrive. This computer's HardDrive should usually be c: drive. If installing on a network you will select the Server HardDrive later. If installing on a standalone computer, do nothing. If installing on a network, the Server HardDrive is the mapped drive that all instances on FaxAmatic will be using as their [Server HardDrive]. Do not map to faxmatic directory. You may need to reinstall all workstations. Be VERY careful when asked for THIS COMPUTERS HardDrive and then for the SERVER HardDrive. THIS COMPUTERS HardDrive is normally c: drive. If you have mapped the workstation 2 SERVER HardDrive to the ServerDriveLetter:\faxmatic, it will not work. You will need to re-map it to ServerDriveLetter:\ You can use paths if you are good with mapping directories. To learn how to map to a directory instead of the root of a server drive, go to www.electrasoft.com, the bottom of [Run FaxAmatic as an NT Service] and read the message thread on this subject. You may want to dedicate a whole server drive to FaxAmatic. After final installation: If you have installed FaxAmatic two or more times; once on one HardDrive and once on another, go to the [printers] and be sure that the ?:\esfax\fax port is correct. Where ? is the HardDriveLetter that FaxAmatic is installed on. ElectraSoft Print to Fax MUST use ?:\esfax\fax as its port! Be sure you do *NOT* have a directory or file called ?:\esfax\fax on the system. Do not share the ElectraSoft Print to Fax on ?:\esfax\fax. Each station has its own. If your are installing on Windows NT and after rebooting your computer the [ElectraSoft NT Print to Fax] does not show up in the printer selection list, go to the Printer-Installer, [Add Printer] and create the [ElectraSoft NT Print to Fax] as per the FaxAmatic readme.txt instructions. The section you want to read is called WINDOWS NT. For free tech-support: 281-499-8246, https://www.electrasoft.com/email.htm If your are installing on Windows 95/98/ME and after rebooting your computer the [ElectraSoft Print to Fax] does not show up in the printer selection list, use the Add Printer ICON as follows: o Click [My Computer], [Printers], [Add Printer], and the Add Printer Wizard box will appear. o Click [Next]. o Click [(*)Local Printer], [Next] to go to the Printer selection box. o Under [Manufacturer:] select [ElectraSoft]. o Under [Printers:] select: [ElectraSoft Print to Fax] o Click [Next] to go to the [Available Port:] selection box. o Select [*]?:\esfax\fax Unknown local port. Where the ? is the drive you installed the fax program on. o Click [Next]. o Click [(*)No], [Next]. o Click [(*)Yes], [Next] and wait up to one minuet. o When asked [Would you like to start the fax program, click [Yes]. o Shortly the ElectraSoft [Send Fax] box will appear. o Click [View Fax] to be sure it worked ok. o When asked [Did the test page print correctly] click [Yes]. Thousands of people are using FaxAmatic. You can too:-)