FaxMail for Windows FAQ (Frequently Asked Questions) https://www.electrasoft.com/ Only the top part of the fax and/or the header gets sent/received--- Q1 While sending/receiving faxes parts of the page are not delivered--- Q2 While sending/receiving faxes only one page is delivered------------ Q3 FaxMail for Windows does not run or does not run properly----------- Q4 None of the FaxModem Drivers work----------------------------------- Q5 I set the sound/volume/retries but my FaxModem ignores my changes--- Q6 This Function requires a FaxModem Driver before entering Windows---- Q7 I do not know what kind of FaxModem I have-------------------------- Q8 I tried the FaxModem Driver that was suggested for my FaxModem, but- Q9 ElectraSoft Fax phone number 281-499-5939 did not work-------------- Q10 USRobotics Sportster FaxModem Problems and Solutions---------------- Q11 I can FAX but can not print----------------------------------------- Q12 "Pulse" or "Tone" Dial-Out------------------------------------------ Q13 Fax came out of my Printer blank------------------------------------ Q14 When building a Cover-Page; Where should I put the Logo?------------ Q15 Why couldn't [PRINTER OR FAX TOGGLE] be done automatically?--------- Q16 My FaxModem hangs up during send/receive---------------------------- Q17 [CONVERT TO FAX] doesn't work from some of my programs-------------- Q18 I ran [Modem Tester]. What does OUT: and IN: mean------------------- Q19 [Modem Tester] produced only OUT:s---------------------------------- Q20 My "HP Deskjet 500C" takes 30 minutes per page to print a Fax------- Q21 Windows keeps asking if it should take control of FaxModem COM?----- Q22 My Modem seems to have some sort of conflict while in Windows------- Q23 ElectraSoft Print to Fax replaces fonts in some programs------------ Q24 I have a problem that is not covered here--------------------------- Q25 Everything works except I can't print faxes------------------------- Q26 [Number of Errors], [Transmission Warning], [Fatal Error]----------- Q27 List of Fatal Error Code meanings----------------------------------- Q28 QUESTIONS AND ANSWERS: Q1 a. Only the top part of the fax and/or the header gets sent/received. b. Part or all of the fax looks like garbage. A1 You may have a flow control problem. Go to the FaxMail Configuration and coordinate the Modem-Initialization-String with the Flow-Control. The Modem-Initialization-String tells the modem what flow control to use. The Flow Control setting tells Windows which flow control to use. If you select the Initialization-String from the FaxMail Initialization-String list, FaxMail will select the correct Flow-Control setting for you. But, if you type in an Initialization-String (not recommended), you will have to select either Rts/Cts or Xon/Xoff Flow-Control yourself. Load the FaxMail Event Monitor to see what class your modem is running. If it is class=2.0, your modem may have been made by USRobotics. If this is the case, select the USRobotics 28.8k class 1,2,2.0 string and Xon/Xoff flow control. If you have a USRobotics that is running class 1, use Rts/Cts and the USRobotics 14.4k Choice 1 string. See Note 2019 below. Notes: o The only difference between the FaxMail initialization-strings are the flow-control characters. If you cannot find your modem in the FaxMail initialization-strings list, look in your modem manual under "AT COMMAND" and find the flow-control characters. Then select an initialization-string from the FaxMail initialization- strings list that contains these characters:-) If that does not do it, run Modem Tester and [copy], [paste] the resulting log into a message to us. Do not attach it to the message, as we may want to use the email quote features. o With some modems, like the Practical Peripherals and USRobotics class 1 and class 2/2.0, you may have to go to FaxMail Configuration and do a [Class Override] to class 1. Most modems do better if they have and use class 2 or class 2.0. If you do a class override, be sure to select the appropriate initialization-strings. o Usually a modem that supports class 1 or class 2 is not as good as one that supports class 1 and class 2. o Modem-Initialization-String defined: AT&F&C1&D2&K3S7=60 }{ Popular Rts/Cts AT&F&C1&D2&K4S7=60 }{ Popular Xon/Xoff AT&F&C1&D2\Q33S7=60 }{ Popular Rts/Cts AT&F&C1&D2\Q43S7=60 }{ Popular Xon/Xoff AT&F&H1&R2&I2S7=60 }{ AT&F2X4S7=60 }{ USRobotics class 2.0, Xon/Xoff AT&F1X4S7=60 }{ USRobotics class 1, Rts/Cts AT&F&C1&D2&H2&I2S7=60S36=0 }{ USRobotics class 1 or 2.0, Xon/Xoff Defining above String number 1 and 2: AT : FaxMail to modem; Come to attention and listen up! &F : Load and use your factory settings. &C1 : RLSD follows the state of the data carrier from remote modem. &D2 : Modem disconnects when DTR drops. &K3 : Rts/Cts flow control. &K4 : Xon/Xoff flow control. S7=60: If no fax connection is made in 60sec, give up. o If all else fails, call ElectraSoft's tech-support: 281-499-8246. Q2 While sending/receiving faxes parts of the page are not delivered. A2 Flow Control is dealt with in two places. The Flow Control part of the Initialization Strings sets the modem to either Rts/Cts Xon/Xoff. The [Rts/Cts] and [Xon/Xoff] options in FaxMail SetUp tell FaxMail and Windows what Flow Control the modem will be using. You need to make sure they are both in harmony with one another. In most cases, FaxMail prefers to use Rts/Cts Flow Control. A few modems need Xon/Xoff Flow Control. Select [Fax], [SetUp] to load the FaxMail SetUp dialog box and experiment with the Flow Controls. They are [Rts/Cts] and [Xon/Xoff]. Most of the Initialization Strings you will have to choose from are Rts/Cts. If you want to modify a Strings from Rts/Cts to Xon/Xoff, for example changing AT&K3 (which is the Rts/Cts Flow Controls for some modems) to AT&K4 (which is the Xon/Xoff for the same modems) you should change FaxMail SetUp options from [Rts/Cts] to [Xon/Xoff]. Look in your modem manual under AT commands to see what part of the Initialization String is the Flow Control. The USRobotics 28,800 baud class 1,2,2.0 uses Xon/Xoff Flow Control while running in the Class 2.0 fax mode but uses Rts/Cts in Class 1. Q3 While sending/receiving faxes only one page is delivered. A3 Flow Control can inadvertently effect page changing. See above. If your FaxModem supports more than one class, the highest class will usually give the highest performance. The [Dynamic] selection will set your FaxModem to the highest supported class. If your modem supports more than one class, try doing a [Class Override] to Class 1. Q4 FaxMail for Windows does not run or does not run properly. A4 If you are currently using another Fax-Program, be sure it is not using the modem while FaxMail for Windows is. Only one fax program can use a modem at a tine. Q5 None of the FaxModem Drivers work. A5 Be sure you have the latest Version. FaxMail for Windows is being updated continuously. We may have a new FaxModem Drivers that will work for you. Q6 I set the sound/volume/retries but my FaxModem ignores my changes. A6 The DoveFax and some other FaxModem do not support volume and speaker manipulation. Q7 I removed or commented the FaxModem Driver from my AUTOEXEC.BAT and now when I try to run ant Windows program that has a print-routine in it, I get a message saying: This Function requires a FaxModem Driver to be loaded before entering Windows. 1. Did you re-boot after installing FaxMail for Windows? If not, re-boot the computer now. 2. You may have to use the FaxMail for Windows Change FaxModem Driver command and install a different FaxModem Driver. A7 If you had a power failure while in Windows or you crashed out of Windows while FaxMail for Windows was active, your Default-Printer-Driver may have been replaced with the FaxMail for Windows Fax-Converter ("Convert to Fax"). Solution: Close the FaxMail for Windows "Control" Program by clicking on the [System] button, [QUIT] button. Load the Windows Control Panel (found in "Accessories" Group or "Main" Group), select Printers and choose the Printer-Driver that you want as your Default-Printer-Driver. Then reload the FaxMail for Windows "Control" Program. Note: When you have the FaxMail for Windows Control loaded and the PRINTER OR FAX TOGGLE is toggled to FAX, Windows swaps from your Default-Printer- Driver to ElectraSoft Print to Fax. When you toggle back to PRINTER or exit Windows, Windows swaps back to your Default-Printer-Driver. If you crash out of Windows, Windows does not get a chance to swap back, so the next time you enter Windows it thinks that [ElectraSoft Print to Fax] is your Default-Printer-Driver and when FaxMail for Windows makes it's swap it swaps [ElectraSoft Print to Fax] for [ElectraSoft Print to Fax]. Q8 I do not know what kind of FaxModem I have. Who made my FaxModem? I want to know more about my FaxModem. Is it Class 1, Class 2, etc? I ran [Modem Tester] and read the log file that it generated. What does all that "gibberish" mean? A8 OUT: mean OUT to your FaxModem. That is the way FaxMail Network for Windows talks to your FaxModem. IN: mean IN from your FaxModem. That is the way your FaxModem talks to FaxMail for Windows. Typical dialog between FaxMail for Windows and your FaxModem follows: OUT: AT+FCLASS=? }FaxMail to FaxModem; What Class are you? IN: 0,1,2 }FaxModem to FaxMail for Windows; }I am Class 0 (Data, BBS), Class 1 Fax and Class 2 Fax. IN: OK }Means your FaxModem supports said function. IN: ERROR }Means your FaxModem does not supports said function. To learn more about your four COM-Ports (COM?-IRQ?), exit Windows and run [Modem Tester], after reading [USING MODEM TESTER] in the FaxMail for Windows readme. [Modem Tester] is included in FaxMail for Windows fmfax.exe. Q9 I tried the FaxModem Driver that was suggested for my FaxModem, but it did not work. A9 Run: [Modem Tester] and read the log report it generates. Notes: *The Universal FaxModem Drivers are designed to overcome special Problems. *You should turn your FaxModem off-on just before each test. In the case of an internal FaxModem, turn your computer off-on. Q10 I called the ElectraSoft Fax phone number 281-499-5939 and it did not work. A10 o Call voice 281-499-8246 first to make sure that there is no phone line problem. Q11 USRobotics Sportster FaxModem Problems and Solutions. A11 There are several FaxModem sold by USRobotics that are sold under the name of USRobotics Sportster 14.4 Class 1. For that reason there are more than one method of solving the problems, depending on which one you have. Note: There are some versions of the USRobotics Sportster 28.8 Class 1, Class 2.0 FaxModems that may not work properly. If, while sending faxes, you get Fatal Errror: 2019 often, read Note 2019 near the end of this Q and A file. First: a. Use a text editor, such as Windows Notepad or SYSEDIT, to open your SYSTEM.INI file. For Windows 3.1 and Windows 3.11, under [Boot], be sure it looks like this. [Boot] COMM.DRV=COMM.DRV There are other high performance Modem drivers that can be used such as COMM.DRV=CYBERCOM.DRV. b. Under [386Enh] add these lines. [386Enh] COMBOOSTTIME=30 COMnFIFO=2 COMnBUFFER=4096 COMnTXSIZE=16 COMnRXSIZE=8 COMnPROTOCOL=XOFF COMnTXFIFO=1 COMnRXTRIGGER=8 Where n is the COM-Port that your USRobotics Sportster 14.4 Class 1 FaxModem is on. c. Save the changes, exit Windows and re-enter Windows. Upon re-enter Windows, the changes will be in effect. Method 1 Select [Fax], [SetUp] and change the [Extended FaxModem Initialization String] to: AT&F&C1&D2&H1&R2S7=60S36=0 Method 2 Select [Fax], [SetUp] and change the [Extended FaxModem Initialization String] to: AT&F&C1&D2&H2&I2S7=60S36=0 Note: There are several versions of the USRobotics Sportster 14.4 Class 1 FaxModems that may not work properly with FaxMail for Windows. To find out if you have one of these FaxModems. Load a terminal program such as the Windows Terminal program. Set terminal to the COM-Port where your USRobotics Sportster 14.4 Class 1 FaxModem is, and type: ATI7 [Enter] Part of the response will be the Supervisor Date for the firmware of the FaxModem. If you receive any one of the following dates: 2/18/94, 4/21/94 or 6/27/94 call USRobotics at (708) 982-5151 and ask for a firmware update. If the Supervisor Date is: 10/29/93 or 11/16/93 remove the phone wire from the back of your FaxModem and type: AT+FCLASS=1 [Enter] ATX3D [Enter] You should hear the Fax-Tone every three seconds. If you do not, call USRobotics at (708) 982-5151 and ask for a firmware update. Q12 I am in Windows and I try to print but the FaxMail for Windows ElectraSoft Convert to Fax intercepts the print-job and wants to send it to a remote Fax-Machine. A12 Click on the [System-Button] and then on the [PRINTER OR FAX TOGGLE] button. Notes: *If the [PRINTER OR FAX TOGGLE] button has a check by it and it says "FAX IS ACTIVE", then the print-job will be printed on a remote Fax-Machine. If the [PRINTER OR FAX TOGGLE] button is not checked and it says "PRINTER IS ACTIVE" the print-job will be printed on your default printer. *When you toggle the PRINTER OR FAX TOGGLE, FaxMail for Windows swaps the Print-Driver found in your WIN.INI form your normal default to the ElectraSoft Print to Fax(FM_PN_DX.DRV) Print-Driver. So...If the [PRINTER OR FAX TOGGLE] button is set to the Convert to Fax ("FAX IS ACTIVE") mode and you re-boot with a (press [Alt+Ctrl+Del]), turn the power off-on or power failure, the Convert to Fax(FM_PN_DX.DRV) will be left in your WIN.INI file. As a result, toggling the [PRINTER OR FAX TOGGLE] button will switching "back and forth" between the Convert to Fax and Convert to Fax Print-Driver and your actual default Print-Driver will be lost. Solution: If/when this happens: 1. Click on the [System-Button] 2. Click on the [QUIT] FaxMail for Windows button. 3. Load the Windows "Control Panel" program. 4. Load the "Printers" program. 5. Highlight your normal Printer-Driver. 6. Click on [Set As Default Printer]. 7. Click on [Close]. 8. Load the FaxMail for Windows "Control" program to reload FaxMail for Windows back-ground operation again and all will be normal again. Q13 I have pulse-dial-phone and can not get tone dial in my area. A13 Click on the "SetUp" button and you can select "Tone Dial" or "Pulse". Q14 I Viewed a Fax but when I tried to Print it, the paper came out of my Printer blank. A14 Be sure your printer is set to Portrait and *not* Landscape. Q15 When building a Cover-Page; Where should I put the Logo? A15 Go into the FaxMail for Windows NotePad and open a Cover-Page file (*.cvr) and put your cursor on the first line. Select Fields and Logo. Be sure that the [Logo-Field] is on the first line in the Cover-Page file, by itself, with no other text on that line. When the Send-Fax program processes the Cover-Page file, it will use the information on that line and then remove that line, so your second line will become the first. Q16 When I want to Fax, I have to go to the [System] button and toggle the [PRINTER OR FAX TOGGLE] to FAX and when I want to Print to my default Printer, I have to toggle the [PRINTER OR FAX TOGGLE] to PRINTER. Why couldn't that be done automatically? A16 Some Windows applications get a HANDLE to the Printer-Device-Context upon entry and when you go to print, they use that HANDLE. ElectraSoft Print to Fax Driver, the current application would crash when it tried to use the obsolete HANDLE. Note: FaxMail for Windows does send out a global message to all applications every time it swaps from the [ElectraSoft Print to Fax] to your "Default-Printer-Driver" or back again, but not all applications pay attention to it, so you may have to toggle the [PRINTER OR FAX TOGGLE] before loading these applications. Q17 My FaxModem Driver loads all right but when it tries to send/receive; the FaxModem hangs up immediately. A17A You may have the phone-line plugged into the wrong jack on the back of your FaxModem. A17B You may have to Change FaxModem Drivers. A17C You may have to change the [Class Override]. A17D You may have a hardware conflict. If so, call ElectraSoft and they will help resolve it. Q18 I went into a Windows application and tried to send a Fax using the FaxMail for Windows [CONVERT TO FAX] option, but the application just wants to print to my default printer. A18 AMI Pro, WordPerfect and some other Windows applications have their Printer-Driver information stored in an ?.INI file and are not willing to swap their Printer-Driver on the fly. Solution: Before using the [CONVERT TO FAX] button, go to [Files], [Printer Setup] and choose [ElectraSoft Print to Fax] as your Printer-Driver. Now the [CONVERT TO FAX] will work. Q19 I ran [Modem Tester]. When I read the [Modem Tester] log report that it generated, I found a lot of OUT:s to my FaxModem but no IN:s. After installation the FaxMail for Windows FaxModem Drivers will not load. A19 OUT: mean OUT to your FaxModem. That is the way FaxMail for Windows talks to your FaxModem. IN: mean IN from your FaxModem. That is the way your FaxModem talks to FaxMail for Windows. Check with your FaxModem manual and make sure that you know for sure which COM-IRQ is selected. Also check for COM-Port and IRQ Conflicts. COM-Port Conflicts, assuming we are working with internal FaxModems: You can not skip COM-Ports when installing "COM using" devices. For example, if your computer came with a COM1-IRQ4 and a COM2-IRQ3 (very common) and you, now, buy a FaxModem; you can not configure your FaxModem for COM4. You must put it on COM3-IRQ?(find and use an unused one) or disable COM2 on your IO-Board and configure your FaxModem for COM2-IRQ3. IRQ Conflicts present themselves when for example you have a mouse on COM1-IRQ4 (the proper configuration) and you configure your FaxModem for COM3-IRQ4. Normally COM3 should/would use IRQ4; but it assumes that COM1 is not using IRQ4 and that nothing else is using IRQ4. If this type of "IRQ Conflict" happens to you; simple set your FaxModem to: COM3 and use another UN-USED IRQ such as COM3-IRQ5, COM3-IRQ7, COM3-IRQ2. IRQ4 is usually used by COM1 so you should *not*, normally, use COM3-IRQ4. For details, read [USING MODEM TESTER] in the readme. To configure your COM-Ports or FaxModem you will have to remove (or get a professional to) your device, get the manual and move jumpers or set DIP-switches. For details on this subject, read the FaxMail for Windows [USING MODEM TESTER] section of the readme. Q20 My FaxModem is *not* listed in the FaxMail for Windows installation FaxModem Selections. I ran [Modem Tester]. I know that I chose the correct COM-IRQ yet when I read the log file, that [Modem Tester] generates, I find that it only OUT:s to my FaxModem but did not IN: from the FaxModem. During installation I tried some of the other FaxModem Drivers yet when I boot, the FaxMail for Windows FaxModem Drivers will not load. The Windows Dynamic All Class FaxModem Drivers doesn't work either. A20 Some FaxModems do not have Fax capabilities built in their firmware. These FaxModems have programs that you load into them just before using them. Before using the FaxModems, you select and load the appropriate PRE-FAX-PROGRAM and then load the FaxModem Driver. FaxMail for Windows puts its FaxModem Driver on the first line in your AUTOEXEC.BAT; so you will have to move the line(s) that load the PRE-FAX-PROGRAM into your FaxModem ahead of the FaxMail for Windows FaxModem Driver. Read the next Question and Answer for a specific example. Q21 My "HP Deskjet 500C" takes 30 minutes per page to print a Fax. ! HELP ! A21 The slowness is due to the "HP Deskjet 500C" Printer-Driver. Use the Microsoft Windows "HP Deskjet 500" Printer-Driver for printing Fax. The suffix C stands for color. Faxes are black and white and should only take about 30 seconds per page on the "HP Deskjet 500" Printer-Driver. Q22 Windows keeps asking if it should take control of the COM-Port that I have my FaxModem on? A22 Load the Windows Control Panel (found in "Accessories" Group or "Main" Group), select 386 Enhanced, high-light your COM-Port and select Never Warn. ( ) Always Warn. (*) Never Warn. ( ) Idle (in sec.) Q23 My Modem seems to have some sort of conflict while in Windows. A23 Check your Windows COM-IRQ setting. Here is the step-by-step directions: Load [Control Panel (Found in Accessories on Main Group)], [Ports], select your port, [Settings], [Advanced], Set [Base I/O Port Address] to: If your FaxModem is on COM1, Set to: 03F8 If your FaxModem is on COM2, Set to: 02F8 If your FaxModem is on COM3, Set to: 03E8 If your FaxModem is on COM4, Set to: 02E8 Set [Interrupt ReQuest] to: If your FaxModem is on COM1-IRQ4, Set to: 4 If your FaxModem is on COM2-IRQ3, Set to: 3 If your FaxModem is on COM3-IRQ5, Set to: 5 If your FaxModem is on COM4-IRQ7, Set to: 7 etc, etc, etc, etc, etc. . . . . . . . . . OK, OK, Close. Q24 When using [ElectraSoft Print to Fax] with programs such NotePad the font is replace with a substitute. A24 When the Windows UNIDRV.DRV (Print Driver) Scans for a font, it may select the wrong one if they have similarities. To avoid this you need put your fonts in alphabetical order. To do this, open your WIN.INI (usually in C:\WINDOWS\WIN.INI. Your fonts are listed under [font] like this: [fonts] Arial (TrueType)=ARIAL.FOT Arial Bold (TrueType)=ARIALBD.FOT Arial Bold Italic (TrueType)=ARIALBI.FOT Arial Italic (TrueType)=ARIALI.FOT Courier (TrueType)=GSTCOURM.FOT Courier Bold (TrueType)=GSTCOUBD.FOT Courier Bold Italic (TrueType)=GSTCOUBI.FOT Courier Italic (TrueType)=GSTCOUIT.FOT This problem was observed in a WIN.INI that was as follows: [fonts] WP Greek Courier (TrueType)=WPCO08N_.FOT . . . . . . (Dots symbolize more lines) . . . Courier (TrueType)=GSTCOURM.FOT Courier Bold (TrueType)=GSTCOUBD.FOT Courier Bold Italic (TrueType)=GSTCOUBI.FOT Courier Italic (TrueType)=GSTCOUIT.FOT . . . . . . . . . Q25 I have a problem that is not covered here. A25 Most likely there is either a solution to your problem, or a newer version of FaxMail for Windows that does not have the problem. Contact ElectraSoft at 281-499-8246. Q26 Everything works except I can't print faxes. A26 If you are using the printer driver that came with Windows, you might try using the one that came on the disk with your printer. When installing it, Windows may say that it is older. Ignore this and use it anyway because it may be a better an faster one. If this does not fix the problem, call the printer manufacture or ElectraSoft. Q27 [Number of Errors], [Transmission Warning], [Fatal Error] A27 [Number of Errors] or [Soft Errors] means number of errors encountered during the event. [Transmission Warning] The reason the event ended abnormally. [Fatal Error] How the event ended. A27, Hint 1: To determine the class support, use the ElectraSoft Modem Tester to interrogate and evaluate modems. Be sure the modem you select supports group 3 class 0,1,2 or class 0,1,2.0. A good modem usually supports class 1 and class 2/2.0. A27, Hint 2: If you are having reoccurring Transmission Warnings and Fatal Errors read and study the [List of Fatal Error Code meanings] below. If this does not fix your problem, run Modem Tester and [copy], [paste] the resulting log in an email message to us. Do not attach it to the message, as we may want to use my quote features. Do not remove the logs header. A27, Hint 3: If you need a good fax modem, go to: http://www.ZyXEL.com to get a good fax-modem. A27, Hint 4: Load the [Help] system and/or manual.txt and search for [How to Set Modem Speed] Q28 List of Fatal Error Code meanings. A28 List of [Fatal Errors]: 0000 No Fatal Error Rcv_XXX, Receive Fax Fatal Error Codes: 1001 Rcv_AnswerPhone 1002 Rcv_AnswerNow 1003 Rcv_NSF 1004 Rcv_CSI 1005 Rcv_DIS 1006 Rcv_DCS_1 1007 Rcv_DCS_2 1008 Rcv_TCF_1 1009 Rcv_TCF_2 1010 Rcv_TCF_3 1011 Rcv_CFR 1012 Rcv_EstabConnection 1013 Rcv_CreateDCX_1 1014 Rcv_CreateDCX_2 1015 Rcv_CreateDCX_3 1016 Rcv_CreateDCX_4 1017 Rcv_AnotherPage 1018 Rcv_Find1stFF 1019 Rcv_GetAnotherT4Byte 1020 Rcv_WritePcxHdr 1021 Rcv_WriteDcxHdr 1022 Rcv_WasAborted 1023 Rcv_GetAllPageData_1 1024 Rcv_GetAllPageData_2 1025 Rcv_GetAllPageData_3 1026 Rcv_GetAllPageData_4 1027 Rcv_BaudRate Snd_XXX, Send Fax Fatal Error Codes: 2001 Snd_AddCoverPage 2002 Snd_AnotherPageProc_1 2003 Snd_AnotherPageProc_2 2004 Snd_OpenFaxFile 2005 Snd_ReadFaxFile 2006 Snd_MPS_1 2007 Snd_MPS_2 2008 Snd_EstabConnection_1 2009 Snd_EstabConnection_2 2010 Snd_EstabConnection_3 2011 Snd_EstabConnection_4 2013 Snd_EstabConnection_6 2014 Snd_EstabConnection_7 2015 Snd_EstabConnection_8 2016 Snd_EstabConnection_9 2017 Snd_EstabConnection_10 2018 Snd_EstabConnection_11 2019 Snd_EstabConnection_12 (see Note 2019 below) 2020 Snd_DialThePhone 2021 Snd_FTT 2022 Snd_ReadDcxHdr 2023 Snd_ReadDcxData 2024 Snd_FaxTooWide 2025 Snd_StartTransmission 2026 Snd_SendPage_1 2027 Snd_FinishPage 2028 Snd_InvalidFax 2029 Snd_AnotherPage 2030 Snd_SendFaxEnd 2031 Snd_EndSendFaxProc 2032 Snd_SendPage_2 2033 Snd_SendPage_3 2034 Snd_SendPage_4 2035 Snd_SendPage_5 2036 Snd_SendPage_6 2037 Snd_SendPage_7 2038 Snd_SendPage_8 2039 Snd_SendPage_9 2040 Snd_SendPage_10 2041 Snd_SendPage_11 2042 Snd_WasAborted Log_XXX, Receive/Send Log Fatal Error Codes: 3001 Log_SaveRcvOrEventLog08h_1 3002 Log_SaveRcvOrEventLog08h_2 3003 Log_SaveRcvOrEventLog08h_3 3004 Log_SaveRcvOrEventLog_1 3005 Log_SaveRcvOrEventLog_2 3006 Log_SaveRcvOrEventLog_3 3007 Log_OpenCreateAppendQueFile08h_1 3008 Log_OpenCreateAppendQueFile08h_2 3009 Log_UpDateUnqNum08h 3010 Log_SndNowTaskAndUpDateQue_2 3011 Log_SndNowTaskAndUpDateQue_4 3012 Log_SndNowTaskAndUpDateQue_5 3013 Log_GetTheSendFile_1 3014 Log_GetTheSendFile_2 3015 Log_GetTheSendFile_3 3016 Log_GetSndFutTaskAndUpDateQue_2 3017 Log_GetSndFutTaskAndUpDateQue_4 3018 Log_GetSndFutTaskAndUpDateQue_5 Possible causes of above errors: 1019 Rcv_GetAnotherT4Byte (see Note 2019 below) 2020 Snd_DialThePhone a. You did not have your phone company add long distance service to your fax phone line. 1001 Rcv_AnswerPhone 1002 Rcv_AnswerNow 2020 Snd_DialThePhone a. Phone line plugged into the wrong FaxModem Jack. Should be in [Line] or [Wall] jack and not in [Phone]. b. Caller is not a fax modem. 1004 Rcv_CSI 2012 Snd_EstabConnection_5 a. Is caused by using an invalid modem ID. Go to the ElectraSoft [Configure/Setup] box and change the [Your Modem ID, usually phone# (1-20):] field. This field is fed into the modem. Use only number, no other letters or the modem may crash. b. Remote FaxModem defective. 1006 Rcv_DCS_1 1007 Rcv_DCS_2 2008 Snd_EstabConnection_1 2009 Snd_EstabConnection_2 2010 Snd_EstabConnection_3 2011 Snd_EstabConnection_4 2012 Snd_EstabConnection_5 2013 Snd_EstabConnection_6 2014 Snd_EstabConnection_7 2015 Snd_EstabConnection_8 2016 Snd_EstabConnection_9 2017 Snd_EstabConnection_10 2018 Snd_EstabConnection_11 2019 Snd_EstabConnection_12 (see Note 2019 below) 2020 Snd_DialThePhone 2027 Snd_FinishPage (see Note 2019 below) a. Remote FaxModem out of paper or glitched. b. Remote FaxModem not compatible. c. Remote FaxModem not a FaxModem. Possible work-around or fix: o Try setting the [Class Override] to [Dynamic]. o Try setting the [Class Override] to [Class 1]. 2006 Snd_MPS_1 2007 Snd_MPS_2 Your modem told the remote fax modem/machine that you were going to send another page, but fax modem/machine did not respond or would not accept another page. 2021 Snd_FTT (Failure To Train) 2025 Snd_StartTransmission 2026 Snd_SendPage_1 2032 Snd_SendPage_2 2035 Snd_SendPage_5 2029 Snd_AnotherPage a. Line noise. b. FaxModem problem. c. Remote FaxModem not compatible 1013 Rcv_CreateDCX_1 1014 Rcv_CreateDCX_2 1015 Rcv_CreateDCX_3 1016 Rcv_CreateDCX_4 2033 Snd_SendPage_3 2034 Snd_SendPage_4 3001 Log_SaveRcvOrEventLog08h_1 3002 Log_SaveRcvOrEventLog08h_2 a. Your HardDrive could be full. b. Too many files open. 2030 Snd_SendFaxEnd 2031 Snd_EndSendFaxProc 2036 Snd_SendPage_6 2037 Snd_SendPage_7 2038 Snd_SendPage_8 2039 Snd_SendPage_9 2040 Snd_SendPage_10 2041 Snd_SendPage_11 We sent the fax and all seemed ok up until we said good-bye, but, the remote fax modem/machine did not say good-bye to us after it presumably received the fax. 2028 Snd_InvalidFax You can not fax a file. You must convert it to a fax first, by printing it to the [ElectraSoft Print to Fax]. Notes: Note 2019: Some USRobotics modems have a defective class 2.0 chip. If you are using a USRobotics with the ElectraSoft fax program [Class Override] set to [dynamic] or [class 2.0] mode, and you are getting fatal error 2019, 2027 or 1019, you may need to do a [Class Override] to class 1. To do a class override, go to the ElectraSoft fax program SetUp/Configure, and select [USRobotics, choice 1, Rts/Cts flow control] from the initialization string list. The ElectraSoft fax program will automatically set the flow control to Rts/Cts and the [Class Override] to class 1 for you. Try the [Class Override] on both [Class 1] and [Dynamic], just to see which of your fax classes work best. You can change the [Class Override], but always let the fax program set the flow control for you. ---- Some USRobotics modems can be fixed by going to the USRobotics at: http://www.usr.com/home/online/ and select [MODEM UPDATE WIZARD]