ElectraSoft Internet Server Service Monitoring Software Solutions
First Alert Service Monitor
FAQ (Frequently Asked Questions)


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ElectraSoft try before you buy First Alert Service Monitor software FAQ. Monitor your ISP (Internet Servise Providers) server, web site, SMTP email server, FTP server, and any other port oriented Internet server services.

More information You will be monitoring your Web Site, Email SMTP server, FTP server, and other Internet services in a few minutes from now with this full featured First Alert Service Monitor network monitoring software program. If your site or service should go down and then come back up without you knowing about it, First Alert Service Monitor will alert you. There are a verity of alert options. You can select any or all of them. First Alert Service Monitor will, optionally send you emails documenting the events date and time from down to up again.
First Alert Service Monitor Screen Shot
First Alert Service Monitor Tutorial.
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More Info    Install First Alert Service Monitor on your computer    Buy First Alert Service Monitor

Frequently Asked Questions

Question:
How can I check if my FTP Server, SMTP Email Server, Website is running?

Answer:
Know if Your Internet Services are Up or Down

Install First Alert Service Monitor on your computer.

Chick here to learn how First Alert Service Monitor can monitor your website and notify you in various ways if or when your website stops running.

Website Building Tools

If you build your own website, and your business depends on your web site being up and reliable, you need these web site building tools. First you need to buy a domain name, then have ElectraSoft host your website. You will need 32bit FTP to move your files from your computer to your Internet server and web site and First Alert Service Monitor to monitor your Internet server for reliability.

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Question:
How do I monitor my server and my SMTP email service account to be sure it is reliable?

Hello ElectraSoft tech-support,

I need to monitor my SMTP email account to be sure it is reliable. I need a good script to watch my email account. Do you have ant suggestions?

Answer:

Yes, you need a script to get reliable results because your SMTP email service more than likely shares the IP with your HTTP and many other services. For this reason you need to isolate and test the SMTP service using a script that will go to the IP address and selectively open just the SMTP port.

Here are two SMTP scripts that should fill your needs...
You will need to install the
new version of [First Alert Service Monitor]. Note that SMTP scripts always start with a blank line because the connect command is considered the first send command, so we do not need to send a command to get a response. If the connection is successful, the response from the SMTP service will be 220. Then we could send the QUIT command and the SMTP should respond with 221.

This first script with log will use these commands to test your server and your SMTP service:
---- start SMTP script without USER and PASS ----

220
QUIT
221
---- end SMTP script without USER and PASS ----
Here is my test results:
====================== Start Log ======================
2009-12-26, 14:37:49 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] connected
2009-12-26, 14:37:49 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] command: []
2009-12-26, 14:37:50 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] response: 220 ESMTP mail.mydomain.com
2009-12-26, 14:37:50 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] command: [QUIT]
2009-12-26, 14:37:51 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] response: 221 2.0.0 mail.mydomain.com closing connection
2009-12-26, 14:37:51 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP, Simple Mail Transfer P] Ok
====================== End Log ======================

This second script with log will test your server, your SMTP service, and a specific SMTP account:
---- start SMTP script with USER and PASS ----

220
EHLO YourComputerName
250
AUTH LOGIN
334
UserName
334
PassWord
235
QUIT
221
---- end SMTP script with USER and PASS ----
====================== Start Log ======================
2009-12-26, 15:08:08 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] connected
2009-12-26, 15:08:08 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: []
2009-12-26, 15:08:09 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 220 ESMTP smtp.mydomain.com Sendmail
2009-12-26, 15:08:09 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: [EHLO YourComputerName]
2009-12-26, 15:08:10 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 250- smtp.mydomain.com Hello, pleased to meet you
2009-12-26, 15:08:10 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: [AUTH LOGIN]
2009-12-26, 15:08:12 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 334 VXNlcm5hbWU6
2009-12-26, 15:08:12 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: [VXNlck5hbWU=]
2009-12-26, 15:08:13 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 334 UGFzc3dvcmQ6
2009-12-26, 15:08:13 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: [UGFzc1dvcmQ=]
2009-12-26, 15:08:15 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 235 2.0.0 OK Authenticated
2009-12-26, 15:08:15 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] command: [QUIT]
2009-12-26, 15:08:16 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] response: 221 2.0.0 smtp.mydomain.com closing connection
2009-12-26, 15:08:16 [test - smtp.mydomain.com] [smtp.mydomain.com] [IP_Addr] [587 SMTP] Ok
====================== End Log ======================

First Alert Service Monitor has many options including letting you know when your SMTP (Simple Mail Transfer Protocol) email server goes up or down. It can even notify you if your SMTP is still up. These notifications are configurable by you, and they include email, phone/pager, programmable sounds, play WAV files, execute programs, message box. If you find that your email server is unreliable, you can get a reliable website and SMTP-email server from ElectraSoft web hosting. Here is information about ElectraSoft Website Hosting, and where you can buy reliable website and SMTP hosting.

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Question:
How can I make sure my web page is reliable and up all of the time?

Answer:

Just make sure you do some research and choose a reliable host. Look for a web hosting company that provides a high percentage of up time. You want high reliability, lots of extras, at a low cost. It is quick and easy to move from one hosting company to another provided they both have the same operating system and are running the same hosting software. If you are not sure if your website is hosted on a reliable server, monitor it with
First Alert Service Monitor. First Alert Service Monitor has many options including letting you know when a page goes up or goes down. It can even notify you if the webpage is still up. These notifications are configurable by you, and they include email, phone/pager, programmable sounds, play WAV files, execute programs, message box. If you find that your website is unreliable, move your site to a web hosting server that is reliable. Here is information about ElectraSoft Website Hosting, and where you can buy reliable website Hosting.

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Question:
How can I tell when my web site goes down and back up?

Answer:

First Alert Service Monitor will, optionally, notify you when a page goes up, down, or is still up. These notifications are configurable by you, and they include email, phone/pager, programmable sounds, play WAV files, execute programs, message box.

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Question:
How do I select a reliable web hosting company?

Answer:

You will get reliable website and SMTP hosting from
ElectraSoft web hosting.

Then use First Alert Service Monitor to monitor your SMTP (Simple Mail Transfer Protocol) and webpage

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Question:
How do I use my own wav file(s) instead of using the default sounds for [Service is Down]?

Answer:

By default, First Alert Service Monitor comes with 2 WAV files for sounding off when a service is down: [airraid.wav] and [down.wav] To select one of these or a different WAV file:
- First, open the service you want to change by selecting it in the main window of services and right-click it to bring up a menu.
- From this menu, select [Edit Event]. The [Edit Event] dialog box will now appear.
- In the [Select Alerts] group, click on the [Browse] button next to the WAV file selection.
- Now, browse and select the WAV file you want to use. Only standard WAV files can be selected.

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Question:
What is a dependency [This service is dependent on another service being up]?

Answer:

Use this if you want to be alerted (when a service is down) only if another service (the service being depended on) is not down.

An example of when to use this:
You have First Alert Service Monitor running on your computer at home and want to be alerted when your web site (hosted elsewhere) goes down. If your Internet connection goes down, then your web site will be seen as down as well, to First Alert Service Monitor. You can avoid being alerted in this case if your web site depends on your Internet connection being up. So, to solve this potential problem, you would configure your web site service to depend on your ISP's web site or gateway, which you would also need to add as a service to monitor.

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Question:
Why does my Service Monitor say my POP3 service is OK even when I shut the server down?

Hello Bill/Jon,

I am running
[First Alert Service Monitor, version 09.12.09]. My username is [Galactex].

My reason for writing is: I'm trying to evaluate whether or not this program will actually monitor my server. I ran a simple test. I installed the program and ran it against my pop3 server. It responded OK.
Here is the log:
NickName: test - pop3.mydomain.com
URL: pop3.mydomain.com
PORT: 110
====================== Start Log ======================
2009-12-25, 10:05:15 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] connected
2009-12-25, 10:05:15 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command:
2009-12-25, 10:05:17 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 ready.
2009-12-25, 10:05:17 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] Ok
====================== End Log ======================

Then I shut the server down, and to my surprise, it still said it was OK. The only difference was the response from the server was no longer there. Here is the log:
====================== Start Log ======================
2009-12-25, 10:06:18 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] connected
2009-12-25, 10:06:18 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command:
2009-12-25, 10:06:19 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] Ok
====================== End Log ======================
I understand that this isn't really using the best script, but you don't have any posted for pop3. So from this test it seems that your program is going to tell me that all is well even when the server is off. What's the deal?

Answer:

Hello CEO of Galactex:

You are right; you need a script to get reliable results because the POP3 IP may be the same as the HTTP and many other services, so you need to isolate the POP3 with a script that will go to the IP address and only open the POP3 port.

Here are two scripts that should do what you want...
You will need to install the new version of [First Alert Service Monitor]. Note that POP3 scripts always start with a blank line because the connect is considered the first send command, so we do not need to send a command to get a response. If the connection is successful, the response from the POP3 service will be +OK. Then we could send the QUIT command and the POP3 should respond with +OK.

This first script with log will use these commands to test your server and your POP3 service:
POP3 script example for port [110 POP3] or port [465 POP3]:
---- start script without USER and PASS ----

+OK
QUIT
+OK
---- end script without USER and PASS ----
Here is my test results:
====================== Start Log ======================
2009-12-25, 23:57:58 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] connected
2009-12-25, 23:57:58 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: []
2009-12-25, 23:58:00 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 ready.
2009-12-25, 23:58:00 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: [QUIT]
2009-12-25, 23:58:01 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 signing off.
2009-12-25, 23:58:01 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] Ok
====================== End Log ======================

This second script with log will test your server, your POP3 service, and a specific POP3 account:
---- start script with USER and PASS ----

+OK
USER UserName
+OK
PASS PassWord
+OK
STAT
+OK
QUIT
+OK
---- end script with USER and PASS ----
====================== Start Log ======================
2009-12-26, 08:55:01 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] connected
2009-12-26, 08:55:01 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: []
2009-12-26, 08:55:03 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 ready.
2009-12-26, 08:55:03 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: [USER UserName]
2009-12-26, 08:55:04 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK
2009-12-26, 08:55:04 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: [PASS PassWord]
2009-12-26, 08:55:06 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 signed in.
2009-12-26, 08:55:06 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: [STAT]
2009-12-26, 08:55:07 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK 0 0
2009-12-26, 08:55:07 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] command: [QUIT]
2009-12-26, 08:55:09 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] response: +OK POP3 signing off.
2009-12-26, 08:55:09 [test - pop3.mydomain.com] [pop3.mydomain.com] [IP_Addr] [110 POP3, Post Office Protocol,] Ok
====================== End Log ======================

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